Here is a nice little checklist for achieving excellence. With a little bit of thinking you can use this for personal excellence, your team’s, or company’s excellence.
First Step – Avoid to annoy
We can get annoyed by people – Ask yourself. Are you easy to find, contactable, willing to be contacted? Available? Create an atmosphere that the other person feels welcome to talk to you. Conclude discussion with the appropriate results, in other words the next steps to be taken a clear to both parties?
We can get annoyed by systems – Do we use up-to-date technology that makes conducting business rather easier than difficult. Is everybody familiar with the technology? Know how to use. Adequately trained? Are policies and procedures rather more helpful than providing obstacles? (Remember policies and procedures are really there to help in decision making. Standard solutions for standard problems. No need to re-think all the time. They should make life easier not more troublesome) Think of location. Are you close to the people who need you?
We get very annoyed when we are being treated unfairly – That means we don’t want to exploit when we have the upper hand. People who feel exploited or unfairly treated typically become less rational and more emotional seeking an opportunity for revenge.
Second Step – Do the things, expected of you, well
Common sense is not that common. So is performing according to expectations. If you dispense your tasks as per expectation level that is a good base to excellence and I suspect not that normal.
Third Step – True excellence
Where can you exceed expectations? Is there something unique that you personally or your company can offer? Always look for new ideas. Is there a way you can surprise others in a positive manner. Is it extremely convenient to deal with you?
Where can you add value? Special knowledge, experience, application know-how, advice. In terms of products or services, e.g. extended guarantee, exchange policy, packaging to be re-used for other purposes, convenient and generous complaint handling procedures.
Considering that nowadays we have too much information available, can we provide information in a more suitable manner? Easy access to information? Creative media? Provide information only as and when needed. Good search functions. Where or to who can people go, when they need a particular information?
Let’s look at time. Do we value, and not waste, other people’s time? Beat deadlines. At least when we have to let people wait, make it convenient to them or commit when you will come back to them. Be punctual. Don't let others wait.
What about a superior attitude? Are you and your team all in sync to achieve the business goal?
Do we appreciate loyalty? How would you demonstrate to other people or your customers that you appreciate their loyal support, and don’t take them for granted? Consider to have regular de-briefing sessions with those loyal supporters. Get feedback. What worked well? What can be improved? Really take the feedback seriously and improve.
First Step – Avoid to annoy
We can get annoyed by people – Ask yourself. Are you easy to find, contactable, willing to be contacted? Available? Create an atmosphere that the other person feels welcome to talk to you. Conclude discussion with the appropriate results, in other words the next steps to be taken a clear to both parties?
We can get annoyed by systems – Do we use up-to-date technology that makes conducting business rather easier than difficult. Is everybody familiar with the technology? Know how to use. Adequately trained? Are policies and procedures rather more helpful than providing obstacles? (Remember policies and procedures are really there to help in decision making. Standard solutions for standard problems. No need to re-think all the time. They should make life easier not more troublesome) Think of location. Are you close to the people who need you?
We get very annoyed when we are being treated unfairly – That means we don’t want to exploit when we have the upper hand. People who feel exploited or unfairly treated typically become less rational and more emotional seeking an opportunity for revenge.
Second Step – Do the things, expected of you, well
Common sense is not that common. So is performing according to expectations. If you dispense your tasks as per expectation level that is a good base to excellence and I suspect not that normal.
Third Step – True excellence
Where can you exceed expectations? Is there something unique that you personally or your company can offer? Always look for new ideas. Is there a way you can surprise others in a positive manner. Is it extremely convenient to deal with you?
Where can you add value? Special knowledge, experience, application know-how, advice. In terms of products or services, e.g. extended guarantee, exchange policy, packaging to be re-used for other purposes, convenient and generous complaint handling procedures.
Considering that nowadays we have too much information available, can we provide information in a more suitable manner? Easy access to information? Creative media? Provide information only as and when needed. Good search functions. Where or to who can people go, when they need a particular information?
Let’s look at time. Do we value, and not waste, other people’s time? Beat deadlines. At least when we have to let people wait, make it convenient to them or commit when you will come back to them. Be punctual. Don't let others wait.
What about a superior attitude? Are you and your team all in sync to achieve the business goal?
Do we appreciate loyalty? How would you demonstrate to other people or your customers that you appreciate their loyal support, and don’t take them for granted? Consider to have regular de-briefing sessions with those loyal supporters. Get feedback. What worked well? What can be improved? Really take the feedback seriously and improve.
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