The next time I have to mange a conflict between two of my staff I would start by asking both of them the following question: ‘What are the three most important things you have to do in order to do your job successfully?’
I believe it is a fair bet that they would come up with good answers, but having fights or arguments with colleagues is NOT one of them.
Then I would say: ‘It looks to me that you know exactly what you need to in order to do a good job. Having arguments is NOT one of the activities that will bring you more success in your work NOR did you mention it as a priority, NOR is it a career booster. Since we are clear on this, let’s settle the issue.’
And remember a good process for conflict resolution
1. One more time, both parties explain their situation in full based on facts only, no accusation or judgements, whilst the other party is listening carefully
2. Once full understanding is achieved, discuss possible solutions
3. Find a solution agreeable to both
4. Decide how to implement it
5. Decide on a review date, if applicable
I believe it is a fair bet that they would come up with good answers, but having fights or arguments with colleagues is NOT one of them.
Then I would say: ‘It looks to me that you know exactly what you need to in order to do a good job. Having arguments is NOT one of the activities that will bring you more success in your work NOR did you mention it as a priority, NOR is it a career booster. Since we are clear on this, let’s settle the issue.’
And remember a good process for conflict resolution
1. One more time, both parties explain their situation in full based on facts only, no accusation or judgements, whilst the other party is listening carefully
2. Once full understanding is achieved, discuss possible solutions
3. Find a solution agreeable to both
4. Decide how to implement it
5. Decide on a review date, if applicable
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